Is trace and access covered by insurance?

Most UK home insurance policies include trace and access cover, typically up to £5,000, for the cost of finding and exposing an escape of water. Our report is written for exactly that purpose.

Will you damage my floor?

Only where absolutely necessary and only once the leak is pinpointed. Detection itself is non-invasive.

How long does a survey take?

Most domestic surveys take two to four hours and are completed in a single visit.

Can you find leaks under underfloor heating?

Yes. Thermal imaging and tracer gas are especially effective on UFH systems and screeded floors.

Do you repair the leak as well?

We can. Once located we expose the pipe, carry out the repair where practical, and arrange reinstatement.

Call 24/7 emergency — 03301 331999Trace & access

Leak Trace & Access find it before you dig

Live-answered 24/7 · on-site UK-wide in 2–4 hoursRated Excellent on Trustpilot

Thermal, acoustic and tracer-gas detection
Minimal-damage access to the leak point
Written report accepted by insurers
Nationwide coverage, fast appointments

Instructed by insurers, landlords, letting agents, facilities managers, coroners and local authorities across the UK.

Leak detection specialist using a thermal imaging camera on a plastered wall to trace a hidden water leak with minimal disruption.

What it is

What is trace and access?

Trace and access is the process of locating a hidden water leak and exposing it with the least possible damage. Most home insurance policies include trace and access cover precisely because finding the leak often costs more than the repair.

When you need us

Common trace and access situations we handle

Unexplained damp patch
Damp on a wall, ceiling or floor with no visible source.
Pressure loss
A heating system or water main losing pressure with no visible leak.
Underfloor heating leak
Suspected pipe failure within screed or under solid flooring.
Flat roof or shower leak
Water appearing below a bathroom, balcony or flat roof.
Insurance requirement
Insurer requesting a formal trace and access report before authorising works.
Recurring mould
Mould that keeps returning in the same spot, suggesting an ongoing hidden leak.

Why Traceless

Why choose Traceless?

Detection, not demolition

Multiple detection technologies used together so the leak is found before anything is lifted or cut.

Claimable reporting

Detailed report with thermal images and moisture readings that insurers accept for trace and access cover.

Access and repair

Once located we can expose and repair the leak, then reinstate the area.

Quick turnaround

Most surveys booked within days and completed in a single visit.

Underfloor heating safe

Experienced with screed, UFH loops and solid floors where blind excavation is high risk.

Our protocol

Every job runs on the same four steps.

01
Survey
Full moisture mapping of the affected area and adjacent rooms to understand where water is actually travelling.
02
Detect
Thermal imaging, acoustic correlation and tracer gas as needed to pinpoint the leak within centimetres.
03
Access
Minimal, targeted opening of floor, wall or ceiling to expose the leak point and confirm the source.
04
Report
Written report with images, findings and recommended repair — formatted for a trace and access claim.

What's included

Every trace and access job includes the full package.

One fixed quote. No hidden add-ons for PPE, waste consignment or paperwork.

Full moisture survey of affected areas
Thermal imaging inspection
Acoustic leak detection
Tracer gas testing where required
Minimal-damage access to the leak
Written report with images and readings
Repair recommendation and costing
Optional repair and reinstatement

Where we cover

Trace and access across the UK.

Nationwide 24/7 response — including London, Manchester, Birmingham, Leeds and everywhere in between.

London
Manchester
Birmingham
Leeds
Liverpool
Sheffield
Bristol
Nottingham
Glasgow
Edinburgh
Cardiff
Newcastle
Kent
Essex
Surrey
Sussex

Certified & insured

Credentials your insurer accepts.

Environment Agency licensed waste carrier
NACSC-aligned protocols
BICSc-trained technicians
Public liability up to £5m
DBS-checked, uniformed staff
ISO-standard documented method statements

Get a free quote

Tell us what's happened — reply in 15 minutes.

Message us about your trace and access enquiry. We'll respond fast, discreetly, and can be on-site anywhere in the UK within 2–4 hours if it's urgent.

Or call 03301 331999

Instant response. No obligation — we treat every enquiry confidentially.

Frequently asked

Answers before you call.

Related services

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Leak repair

Fast, lasting repair of identified leaks.

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End-to-end recovery of flooded properties.

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Flood damage cleaning

Deep cleaning and decontamination after flood events.

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Need us on site now?

Our emergency line is answered 24/7 by a trained technician — no call centres, no scripts.

Call 03301 331999 Request a quote

Call

Leak Trace & Access find it before you dig

What is trace and access?

Read more about trace and access

Common trace and access situations we handle

Unexplained damp patch

Pressure loss

Underfloor heating leak

Flat roof or shower leak

Insurance requirement

Recurring mould

Why choose Traceless?

Detection, not demolition

Claimable reporting

Access and repair

Quick turnaround

Underfloor heating safe

Every job runs on the same four steps.

Survey

Detect

Access

Report

Every trace and access job includes the full package.

Trace and access across the UK.

Credentials your insurer accepts.

Tell us what's happened — reply in 15 minutes.

Answers before you call.

Is trace and access covered by insurance?

Will you damage my floor?

How long does a survey take?

Can you find leaks under underfloor heating?

Do you repair the leak as well?

You might also need.

Leak repair

Flood restoration

Flood damage cleaning

Need us on site now?